FAQ

United States

If you place multiple orders and want us to ship your items in one box instead of multiple shipments, please let us know in the "order notes". 

All orders ship with $6 flat rate shipping via USPS

Orders over $50 qualify for free shipping

Local Pick Up

Local pick up at the office is available for orders.

Please check “local pick up” and fill out the contact form for pick up orders. We will contact you via email or phone to set up a scheduled pick up date and time.

Placing Multiple Orders

If you've placed multiple orders and they have not shipped yet and would like for them to be packaged in one box, please let us know via email, phone, or DM. Doing so helps us tremendously with any additional costs. 

Orders

All orders ship from our office in Southern California. Please allow 3-7 business days (processing time does not include weekends, holidays, and holiday weekends) for your order to process before it is shipped out via USPS. Orders received over the weekend will be processed on the next business day.

When shipping to APO/ FPO Military addresses, please include: Service member’s name (“Any Service Member” is no longer permitted); Unit and APO/ FPO/ DPO address; 9-digit zip code (if assigned).

Shipping confirmation email along with tracking information, if available, will be sent when your order is shipped. Please note we are not responsible for lost or stolen packaged, or returned or delayed packages by the USPS.

How long does shipping take?

Your order must first be processed before it will be ready to be shipped out (please refer to our 'orders' section). Once shipped, your order will usually take about 3-5 business days to arrive. During product launches or sales, shipping may take longer – we appreciate your patience!  If it's been more than 14 business days and your package has not arrived, please reach out to us. 

Returns/Exchanges

We accept returns or exchanges for new or used products within 15 days of purchase. Email hello@joannathenurse.com with your order number to receive return instructions. We regret we are unable to cover return shipping costs nor refund the original shipping charges. Once your return is received and inspected, we will process your return to its original form of payment. Items must be returned unopened in its original form of packaging for a full refund.

If your order arrives damaged or is not the item you ordered, we will correct your order. Please contact us at hello@joannathenurse.com