FAQ & Policy
FOR SERVICES/TREATMENTS:
Please notify us at least 24 hours prior to your scheduled time if you need to reschedule or cancel your appointment. There will be a $100 cancellation fee if we are not notified with at least 24 hours of notice. All appointments require a credit card on file.
LATE POLICY
Please note that we have a 15 minute grace period. If you are running late, please notify us. Failure to notify us will result in your appointment being rescheduled and/or a cancellation fee of $100. We reserve the right to refuse appointments to any patients who disregard our policy.
REFUNDS
All services and pre-paid treatments are non-refundable. If for some reason you are not able to use an un-rendered, pre-paid service, credit for the pro-rated share of unused treatments at the package price may be extended, and this may be used to purchase other treatments or products offered by JTN Aesthetics. The only time that we will provide a refund for your service, is if your complaint is accompanied by a practicing physician's note explaining your medically-inclined inability to utilize the service within 6 months of the purchase date of said service.
TREATMENT OUTCOMES
JTN Aesthetics is committed to achieving the best outcome for you and are always honest in all our recommendations. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. Medical Spa treatments are a practice of medicine and it is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result.
PET POLICY
We want to reiterate that as much as we love your furry companions, we do not allow pets in our office (service animals welcome).
RIGHTS RESERVED
JTN Aesthetics will try to communicate policy changes with you in advance wherever possible. However, we do reserve the right to change our policies without notice.
FOR ORDERS
United States
If you place multiple orders and want us to ship your items in one box instead of multiple shipments, please let us know in the "order notes".
All orders ship with $6 flat rate shipping via USPS.
Orders over $75 qualify for free shipping.
Local Pick Up
Local pick up at the office is available for orders.
Please check “local pick up” and fill out the contact form for pick up orders. We will contact you via email or phone to set up a scheduled pick up date and time.
Placing Multiple Orders
If you've placed multiple orders and they have not shipped yet and would like for them to be packaged in one box, please let us know via email, phone, or DM. Doing so helps us tremendously with any additional costs.
Orders
All orders ship from our office in Southern California. Please allow 3-7 business days (processing time does not include weekends, holidays, and holiday weekends) for your order to process before it is shipped out via USPS. Orders received over the weekend will be processed on the next business day.
When shipping to APO/ FPO Military addresses, please include: Service member’s name (“Any Service Member” is no longer permitted); Unit and APO/ FPO/ DPO address; 9-digit zip code (if assigned).
Shipping confirmation email along with tracking information, if available, will be sent when your order is shipped. Please note we are not responsible for lost or stolen packaged, or returned or delayed packages by the USPS.
Import Tariffs & Fees
Potential customs duties and tariffs may occur.
A tariff or duty (the words are used interchangeably) is a tax levied by governments on the value including freight and insurance of imported products. Different tariffs applied on different products by different countries.
When placing an order from international borders you will be responsible to pay your disclosed amount.
How long does shipping take?
Your order must first be processed before it will be ready to be shipped out (please refer to our 'orders' section). Once shipped, your order will usually take about 3-5 business days to arrive. During product launches or sales, shipping may take longer – we appreciate your patience! If it's been more than 14 business days and your package has not arrived, please reach out to us.
Returns/Exchanges
We accept returns or exchanges for new or used products within 15 days of purchase. Email hello@joannathenurse.com with your order number to receive return instructions. We regret we are unable to cover return shipping costs nor refund the original shipping charges. Once your return is received and inspected, we will process your return to its original form of payment. Items must be returned unopened in its original form of packaging for a full refund.
If your order arrives damaged or is not the item you ordered, we will correct your order. Please contact us at hello@joannathenurse.com