FAQ
FOR ORDERS
United States
If you place multiple orders and want us to ship your items in one box instead of multiple shipments, please let us know in the "order notes".
All orders ship with $6 flat rate shipping via USPS.
Orders over $75 qualify for free shipping.
Local Pick Up
Local pick up at the office is available for orders.
Please check “local pick up” and fill out the contact form for pick up orders. We will contact you via email or phone to set up a scheduled pick up date and time.
Placing Multiple Orders
If you've placed multiple orders and they have not shipped yet and would like for them to be packaged in one box, please let us know via email, phone, or DM. Doing so helps us tremendously with any additional costs.
Orders
All orders ship from our office in Southern California. Please allow 3-7 business days (processing time does not include weekends, holidays, and holiday weekends) for your order to process before it is shipped out via USPS. Orders received over the weekend will be processed on the next business day.
When shipping to APO/ FPO Military addresses, please include: Service member’s name (“Any Service Member” is no longer permitted); Unit and APO/ FPO/ DPO address; 9-digit zip code (if assigned).
Shipping confirmation email along with tracking information, if available, will be sent when your order is shipped. Please note we are not responsible for lost or stolen packaged, or returned or delayed packages by the USPS.
Import Tariffs & Fees
Potential customs duties and tariffs may occur.
A tariff or duty (the words are used interchangeably) is a tax levied by governments on the value including freight and insurance of imported products. Different tariffs applied on different products by different countries.
When placing an order from international borders you will be responsible to pay your disclosed amount.
How long does shipping take?
Your order must first be processed before it will be ready to be shipped out (please refer to our 'orders' section). Once shipped, your order will usually take about 3-5 business days to arrive. During product launches or sales, shipping may take longer – we appreciate your patience! If it's been more than 14 business days and your package has not arrived, please reach out to us.
Returns/Exchanges
We accept returns or exchanges for new or used products within 15 days of purchase. Email hello@joannathenurse.com with your order number to receive return instructions. We regret we are unable to cover return shipping costs nor refund the original shipping charges. Once your return is received and inspected, we will process your return to its original form of payment. Items must be returned unopened in its original form of packaging for a full refund.
If your order arrives damaged or is not the item you ordered, we will correct your order. Please contact us at hello@joannathenurse.com