FAQ
FOR SERVICES
Can I schedule a consultation and do service the same day?
Yes! Consults are $100 and will go towards your service if you do it the same day.
How often should I come back for Botox?
We recommend coming back every 3-4 months.
Do you guys offer payment plans?
We accept Care Credit or Cherry Financing through Allē. You can apply for Care Credit here or Cherry Financing here!
What forms of payment do you accept?
We accept all major credit cards, cash, JTN Aesthetics Gift Cards, Care Credit, and Cherry Financing.
Are you open on weekends?
We open 1-2 Saturdays a month. We announce Saturday availability on our Instagram (@jtnaesthetics). If you leave a message for us over the weekend, we will respond to you once we're back in the office.
How many sessions of PRP do I need to see results for hair growth?
Typically we recommend 3 sessions and a couple of months to see results! This service is a gradual process and every patient is different.
Do you accept walk ins?
Please give our office a call to see if we have any last minute cancellations the day of!
Are fillers painful?
We provide topical numbing for our patients to make the process as painless as possible.
Do you inject if I'm breastfeeding or pregnant?
We do not inject on pregnant or breastfeeding people.
Do you offer half syringes?
No, we don't offer half syringes. Any syringes that are split into different areas may occur an additional fee of $200.
Can I bring my pet?
As much as we love your furry companions, we do not allow pets in our office.
FOR ORDERS
United States
If you place multiple orders and want us to ship your items in one box instead of multiple shipments, please let us know in the "order notes".
All orders ship with $6 flat rate shipping via USPS.
Orders over $75 qualify for free shipping.
Local Pick Up
Local pick up at the office is available for orders.
Please check “local pick up” and fill out the contact form for pick up orders. We will contact you via email or phone to set up a scheduled pick up date and time.
Placing Multiple Orders
If you've placed multiple orders and they have not shipped yet and would like for them to be packaged in one box, please let us know via email, phone, or DM. Doing so helps us tremendously with any additional costs.
Orders
All orders ship from our office in Southern California. Please allow 3-7 business days (processing time does not include weekends, holidays, and holiday weekends) for your order to process before it is shipped out via USPS. Orders received over the weekend will be processed on the next business day.
When shipping to APO/ FPO Military addresses, please include: Service member’s name (“Any Service Member” is no longer permitted); Unit and APO/ FPO/ DPO address; 9-digit zip code (if assigned).
Shipping confirmation email along with tracking information, if available, will be sent when your order is shipped. Please note we are not responsible for lost or stolen packaged, or returned or delayed packages by the USPS.
How long does shipping take?
Your order must first be processed before it will be ready to be shipped out (please refer to our 'orders' section). Once shipped, your order will usually take about 3-5 business days to arrive. During product launches or sales, shipping may take longer – we appreciate your patience! If it's been more than 14 business days and your package has not arrived, please reach out to us.
Returns/Exchanges
We accept returns or exchanges for new or used products within 15 days of purchase. Email hello@joannathenurse.com with your order number to receive return instructions. We regret we are unable to cover return shipping costs nor refund the original shipping charges. Once your return is received and inspected, we will process your return to its original form of payment. Items must be returned unopened in its original form of packaging for a full refund.
If your order arrives damaged or is not the item you ordered, we will correct your order. Please contact us at hello@joannathenurse.com